Leadership Excellence – CPCU Manager – Case #4181

Aim/Client Goals for Engagement

HealthLinx’ aim was to provide an immediate CPCU Manager leadership solution to a high risk area and achieve mutually agreed upon goals. In addition we would identify the Permanent Leader and provide a seamless handoff between the Transitional and Permanent Leader.


Following an initial conversation with the client organization, The HealthLinx Outcome-Driven Leadership Excellence Process was implemented. The process is designed to:

  • Immediately improve the position’s leadership and performance
  • Stabilize the position to achieve longer term goals
  • Prepare the position for a sustainable Permanent Leader (PL)
  • Acquire the PL for long-term position leadership and performance
  • Coordinate the departure of the Transitional Leader (TL) and on-boarding of the PL

HealthLinx always performs a diagnostic assessment, sets realistic expectations, and then uses its proven processes and best practices. Using this highly prescriptive process, all levels of the organization were engaged to develop and then execute the transformational plan.

Changes Hardwired

1. Compliance of CAUTI, CLABSI, and HAPU bundles/protocols
2. Leader rounding and hourly rounding of staff implemented
3. Introduction of measures to decrease/eliminate falls
4. Introduction of training measures to decrease LOS and avoidable days
5. Vacancies filled in conjunction with unit re-design to promote workplace satisfaction
6. Monitor for staff-patient ratios every shift

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