Suzanne delivers leadership solutions for NICU, PICU and Pediatrics

Suzanne and her Transitional Leadership team seamlessly and efficiently deliver the immediate, short and long-term outcomes that meet the specialized needs of hospitals.

Strengths

Suzanne is a passionate leader with proven ability to build teams and implement changes for improvement regardless of the clinical setting. Her participative leadership style promotes individual ownership of a common vision that focuses on the patient while assuring financial stewardship. She facilitates desired outcomes working with staff, physicians, and leadership. She is recognized as a nationwide resource on process improvement and flow throughout the organization.

Background

Prior to joining HealthLinx, Suzanne served health care organizations ranging from 103 to 760 beds in university and multiple-facility health systems. She has more than 26 years of nursing leadership and administrative experience.

Facilities (including but not limited to)

• Premier tertiary care teaching facility, flagship of a multi-hospital system
• Rural community hospital
• University Trauma Center with urban population

Accomplishments

• Elimination of Emergency Department diversion without negative effects on the ED
• Decreased ED length of stay by more than one hour ( University setting)
• Increased ED patient satisfaction as measured by Press Ganey from the 8th percentile to the 95th percentile
• Improved ED employee satisfaction 30% in the top two of a seven point scale.
• Patients that left without being seen decreased from 5% to less than 1.4%.
• Reduced boarding hours for admitted patients in the Emergency Department by 89% (9245 hrs. to 997 hrs per month)
• Decreased Length of Stay for knee replacements by one day and hip replacements by 5 days
• $2M annual reduction in labor cost for one year
• Vacancy rate reduced from 22% to 0 in 3 months
• Prepared facilities for successful chest pain and primary stroke certification